Deleting your data from Blanc
You can delete Instagram data yourself in Blanc, or ask us to delete data by email. This page explains each path and what it deletes.
Disconnect an Instagram account
A project owner or administrator can disconnect an Instagram account: sign in to Blanc, open Settings for the project, find the account under Integrations, choose Disconnect and confirm.
Disconnect deletes that account's connection, conversations, messages, received media, automations and their history.
What Disconnect keeps
- Agent conversations in the project. They can quote messages and name the people in a conversation.
- The knowledge document and its save history.
- Project templates.
- Uploaded files. A file is removed 24 hours after nothing uses it.
All of this is deleted when the project is deleted.
Delete a project
Only the project owner can delete a project: open Settings for the project, choose Delete project and confirm. This deletes everything in the project, including its Instagram accounts and their data.
Removing access in Instagram or Meta
Removing Blanc's access in your Instagram or Meta settings stops Blanc from receiving new data from that account, but deletes nothing that Blanc already stores. To delete stored data, disconnect the account, delete the project or write to us.
Request deletion by email
Write to info@nowblanc.com to request deletion. Include:
- the Instagram username of the account;
- your Blanc account email, if you have one;
- what to delete.
Your identity and the scope of the request are verified first. The request is completed within 30 days of verification, and you receive a reply. When a whole Instagram connection is deleted, the reply includes a status link for the deletion.
Deleting your Blanc account, or deleting one person's conversations with a business, is possible only by such a request.
Deletion requests that come from Meta are handled the same way: by a person, after verification.
Messages already sent
Messages already delivered on Instagram cannot be withdrawn by Blanc.